How to Order

New Prescriptions

For new prescriptions ACPHARM requires 2 items:

  1. The prescription.
  2. A completed Counselling and Pickup form

Both of these can be faxed – 02 8536 4155 –  or emailed – – to ACPHARM for processing.

PLEASE NOTE: Original prescriptions must be sent via post to:


PO Box 2954


The original prescription must be on the premises at ACPHARM before the product will be dispensed.


ACPHARM sends all parcels via overnight courier (please note that sterile products are not sent on Fridays) to most locations in Australia. The parcel is traceable, and you will receive an email containing the tracking number and link to trace the arrival of your patient’s product.

Of course, if you have any questions at any time of the process, you can call 1300 853 620 to speak with customer service or with one of our pharmacists.